10.15.07
Microsoft wants your helpdesk data on Exchange
Microsoft put out a request on their “You had me at EHLO” blog for helpdesk information from end users. They are looking for this information so that they can identify key areas for improvement in future releases. The key type of information they are looking for is:-
- Preferred: Helpdesk call data specific to exchange & outlook end-users, with volume information (e.g. # of calls for each issue + length of each call), organized by root cause (example: size restriction configured incorrectly on connector resulted in NDRs)
- Acceptable: Helpdesk call data specific to exchange & outlook end-users, with volume information (e.g. # of calls for each issue + length of each call), organized by symptom (example: user received 5.2.2 NDR)
And of course they are requesting that any personally identifiable data is cleaned before being sent in.
The full article can be found here so if you think you have something you’d like to send in have a read and get in touch.
J.
