04.23.10
Posted in Home at 10:16 am by JohnB
Lets get one thing VERY VERY clear. I am NOT a basher of all things Microsoft. I hope that over the months and years my stance on ‘the right tools for the job’ has become well enough established that I can avoid the religious rants that other lapse into.
There are some great if not exceptional tools and systems available from the Redmond giant and I’m more than happy to use, endorse and promote them in the right space, but the presentation on Window Phone 7 I attended the other day left me wondering what they must have been thinking!
The pitch and positioning of WP7 was interesting in a number of different ways:
- The “Chassis” approach Microsoft is taking to the release plan shows that WP7 is not being positioned just as a Phone OS for vendors to buy and load onto their devices. It’s going to be released to support very specific chassis – i.e. hardware – specifications only.
- The OS build is “ground up”, so this isn’t a further tweaking or set of modifications and enhancements to the old CE/Mobile base. It’s brand new. This however means that it’s lacking a little functionality in some areas – there’s no Cut-Paste for example, neither does it support multi-tasking. I seem to remember a certain other device being lambasted for such shortcomings byt Windows Mobile users… times they do change!
- Application development and management. Int he old days, anyone could pick up a copy of the Windows Mobile SDK and write themselves a little application – and lots did, there are quite a few, very specific, applications out there running to provide monitoring updates and information feeds written by and for technical teams (I’m sure there are many others too). Now though, all applications will have to be put through a formal approval process before – wait for it – being made available to install through a Microsoft owned and controlled portal! I’m having weird flashes at this point and the rest of the room are chuckling and exchanging glances too!
- Windows Mobile Phone v6.5 will remain supported an available “For the forseeable future” to allow for applications to be ported over and to cover the lower end of the market, the sub £200 devices.
- WP7 outfitted devices will, at launch, be pitched as “Premium”, this in price terms is £250 plus.
Well, well, well there is much hay to be made here isn’t there?! The comparisons are obvious and not a little invidious too and I for one can’t see why I’d buy something which looks and works like and iPhone but has – at launch – far inferior functionality. And it’s not just the iPhone either, Googles Android on top of HTC’s hardware is looking more and more like a platform people can relate too and ‘own’.
I left Windows Mobile 6.1 behind because, frankly, it simply failed to work properly. My TyTn II wouldn’t obey the backlight settings and I had to repeatedly switch the thing on if I needed the keypad during a call, even to hang up at the end! I eventually resented even having to pick the thing up and use it. Am I therefore likely to return to something unproven, with less functionality? Well of course not. I got an iPhone last month – my first one – and to over-use an over-used phrase, it just works.
Reasons to change to WP7 demonstrated so far = 0.
It used to be said that Apple created and maintained a niche market of brand-fans and I’m sure this, in some respects, was true but it was interesting to note a couple of things from the day. On my train to London, 3 out of 4 of us at the table were using iPhones, the 4th had a BlackBerry. At the event itself I’d estimate that a good 50% plus were touting Apples device too, if you factor in the BlackBerry horde and a good sprinkling of Nokia’s the Windows Mobile presence could not have been high. Are Microsoft then pitching a device at a hard-core fan base? Are we looking at MS-geeks replacing Apple-geeks? Perhaps…
My feeling is that Microsoft got stung, very badly too, by the iPhone and by Android. The very fact the WP7 is a brand new OS shows an acknowledgment that the old OS along with Microsoft “We do software” position simply wasn’t right. The death of the Windows phone has been predicted, it may happen, but it’s going to have a struggle to take ground back from the empires of Apple and Google.
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01.29.10
Posted in Home at 12:18 pm by JohnB
I was hooked. All day Wednesday I was looking forward to Steve Jobs speech and the announcement of the Apple Tablet device – that which we now know as the iPad.
The secret was poorly kept, key figures had dropped hints and clangers and at least one NDA seemed to have expired 12 hours too soon, but nonetheless the anticipation for the formal unveiling was significant. I’m a reader, I like to read and my library will testify to this. Not only do I consume new books at a significant rate, I’m also happy to re-read books often a number of times. I’ve also out in quite a few air and hotel hours over the years and I do enjoy killing time with a good book. For this reason I’ve been hanging my nose over e-Book readers for the last few months looking for ‘the one’ which would satisfy my need for ease of use, portability, battery life and library access. The number of books being ‘e’-d is on a significant upward curve and this was pushing me more and more towards an electronic rather than paper buying habit – much the same way that I now purchase pretty much all of my music on-line (good by DRM and good riddance!).
The problem I had was that all of the e-readers I picked up and tried left me feeling decidedly bleh. They were, it felt, a bit… backward, a bit simple and just a bit one-dimensional. Certainly not something I could justify £200 and upwards upon.
I love my Macbook. It’s just a simple Black one, nothing ‘Pro’ here, but it’s in almost constant use, even at home where I’ve got the big machines, and I have used it to read stuff on too, but the problem is that it’s the wrong shape. Wide-screen is great for movies and I love having desktop acreage to spread out upon but it’s 90 degrees out from what I want when I’m reading – web-sites are bad enough but at least these are, mostly, formatted for the standard screen. And then there’s that big bit sticking out the front… the keyboard. Great when I’m typing (some would say essential) but decidedly in-the-way when all I want to do is read. Plus I need to put in on something, it’s not a hold-in-your-hand device. The MacBook is not an e-book reader.
The iPad though, certainly looks like it could be. iBookstore fills me with a warmth of anticipation which (I know inside) is going to be tempered, at least initially, because my favourite SciFi authors won’t be available. The reader application looks like it’s going to deliver the ease of access and flexibility that I’ve been looking for too. So far – tick!
Now then, let’s look further ahead. The Times application they showed was lovely. Seriously, newspapers online should be multi-dimensional and this one is a massive step in that direction. I don’t read a daily paper in print, but I consume a huge amount of information from “Teh Internetz” – SIDEWAYS STEP! do you remember Ananova? This little darling was touted as the rebirth of news consumption, aggregation of the stories YOU wanted and delivery to you personally. It fell far short of this, but I’d probably put a few pennies a day into a service which delivered this to me in a digestible and multi-dimensional format ir not just text.
Anyway, the morning news is something which people ‘do’. My partner Sarah drags over the MacBook in the morning and scans three or four websites every day. Scrolling up and down, up and down because the laptop is the wrong shape for this kind of information. The iPad would certainly make this exercise easier. Once again, for making life easier – Tick!
But here’s where I start drifting off. Remember the iPhone initial release? Remember the depression that set in after the hype blew over? Remember how everyone said it was a mistake for Apple to get into a market which Nokia, RIM and Microsoft were tearing up? Remember how utterly, utterly wrong everyone was!
My problem is that I can only ‘feel’ the use I’d get out of the iPad, I can’t describe it in any way which would justify the £4-500 it’ll cost me.
My email I can happily do on the lapdog, as can my notes, scribbles and musings which get turned into various documents and psts along the way. My music lives on my iPod and will continue to do so. Movies are a significant variable, I still love DVDs and will more that likely switch, formally, over to BluRay in the near future. Or will I? Am I destined to ‘go digital’ in this area too? Anyway, the point is that this is not currently a consideration for me.
I want an iPad, believe me! I want the beautiful technology, the ergonomic lines and the overall sleekness and beauty of the idea. I’m a geek and happy to be one (although in more formal circles I use the term Technologist!). And PLEASE, this is not a “Well PC tablets have been around for ages – the new <ASUS, HP, Acer, blah> one will do all of that too” argument. Yes they may, I’m sure.
This is about my gut feeling, and that says “you’d like using this”. I’m having trouble finding a reason to disagree.
It does look good though...
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01.20.10
Posted in Work at 10:30 am by JohnB
I got this through on am email today and, although I don’t usually share stuff that comes through that medium, this kinda worked for me…
No one can make you serve customers well…. that’s because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine.. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’
Taken aback, Harvey read the card.. It said: Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment….
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’ My friend said jokingly, ‘No, I’d prefer a soft drink.’ Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice..’ Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’
Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today..’
As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’
And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts…
‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’
Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.
He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself.. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.’
‘That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers.. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’
‘I take it that has paid off for you,’ Harvey said.
‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us? Smile, and the whole world smiles with you…. The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up… let us do good to all people.
Ducks Quack, Eagles Soar.
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